Generally speaking, the postal and product making system is built to manage the peaks around july 4 and the end-of-year sales, but no more than that. In a pandemic world however, workers are falling out and sorting centers may shut down due to infections and stay-at-home orders. This comes on top of a massive increase of volume due to many businessess moving to online, pushing the curve into overload.
We already saw the first postal overload in march, with about 10% of orders experiencing problems and order delays reaching up to 7 weeks after ordering. Things quieted down around July and are back to normal, but now we can expect them to get spicy again.
For that reason, I decided to set up this page with cutoff date information for everyone who is planning on buying christmas and EoY gifts on our webshop. As a general rule of thumb, expect long waiting times around Thanksgiving and Christmas – any order not placed before dec 1 may not arrive in time for christmas, so it is best to start ordering early.
Here is an image outlying expect wait times during the end of year crunch. As you can see, ordering as early as possible will give you a much better experience:
To get ahead of this crunch, I have decided to structure our end of year sales quite differently this year. Our usual Halloween sale will turn into a full week-long, Beat The Peak Sale. You are all encouraged to do your end-of-year shopping right now and make sure you have all your packages well in time for christmas. Notices on the webshop will warn everyone during the EoY period that their packages may not arrive in time. Instead of that, we will promote our Gift Cards during the holidays: instant, digital cards that can be sent to friends and loved ones, so they can pick out their own items at their leisure.
That is all for now. Thanks for your time, and I hope I convinced you to do your merch shopping a little early this year! I hope to see you all on the webshop soon. Stay safe, maintain distance, and Beat The Peak!
Oh, and don't forget that our short film is releasing soon, so make sure to join the premiere!
I'll see you for the next one!
-Vincent
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Thanks to the volume of our sales we can now offer what is known as Carrier-Based Rates, meaning shipping for a lot of people has been lowered as much as 70%!
To make it fair for everyone who ordered already, I will be retroactively paying back the difference in shipping - You can choose to pick it up as store credit with a little extra on top or just straight up cashback.
PLEASE FOLLOW THESE INSTRUCTIONS
Send an e-mail to kcat.cinema@gmail.com with the topic title 'ORDER NUMBER - Request for Cashback'.
Please don't forget your order number!
Include your receipt or a screenshot of your receipt
Go to the webshop, put the same order in and recalculate your shipping
Snap a screenshot of the page and include that
Mention if you want cashback or store credit
I will probably add a little on top if it's store credit as a returning customer reward, but I still need to figure out the math.
Thanks to everyone who has supported the store so far - The volume of sales is what allowed us to get the better shipping deal!
V
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Similar as above, enamel pins and patches are technically not possible with the print-on-demand system. If there is enough interest, we can look into getting some in stock.
To request products, you can visit the webstore_general_feedback channel and add a reaction to the pinned posts
https://discord.gg/GhZrcub
Will you sell country flags?
Same as above, if demand is high enough for a single country flag.
To request products, you can visit the webstore_general_feedback channel and add a reaction to the pinned posts
https://discord.gg/GhZrcub